Everything you need, out of the box
From the things you need, like SAML, support and API access, through to things you want, like consistency at scale, incident.io is built with security, scale and powerful defaults right out of the box.
Security out of the box
Security is a top priority for enterprises. But teams also don’t want to manage disparate tools for all of their security needs. With SAML/SCIM, you can now use identity providers such as Okta or Google Workspaces to centrally control user access and authorization within incident.io. It’s ultimate security and peace of mind at your fingertips.
Connected to your organization
Connect and manage everything in your organization with Catalog—from customers to teams, software services, payment providers, and everything in between.
Enterprise-grade support
Gain access to a team with award-winning support. You can count on industry-leading response times, a dedicated customer success manager, and rapid turnarounds for engineering requests.
Data and API Access
With API access, Webhooks and Infrastructure as Code with Terraform, you’re in full control of your configuration and integrations with external systems. Your data remains your data.
Enhanced learning and resilience
Incidents are inevitable, but learning from them is not. With incident.io, we make learning and distribution of knowledge effortless by guiding you through the post-incident process.
Consistency in every incident
Encode your existing incident management processes, and have Workflows ensure every incident is approached with consistency. Define policies to ensure the right things are happening organization-wide.
“I like that we have one system to manage our incidents end-to-end. That's really exciting for me as a manager. Especially because the On-call product integrates well with everything else you already have. This isn’t a duct-taped system, but something that feels very reliable.”
Ola Sitarska
Chief Technical Officer
“One of the improvements that incident.io has brought to our incident response processes is the reduction of that cognitive overload. It’s one tool. You just send an /inc statuspage message, and you post an update. It's all in the same tool. It's in the same context.”
Adrián Moreno Peña
VP of Engineering
“When we did our evaluation process, we gave incident.io a list of features we needed. In the time that it had taken us to get one vendor to respond to our product feedback, incident.io had shipped four features we requested. Internally, we had a meeting, and I think we said something like, 'Wow, they are super hungry.'”
Jeremy Tinley
Principal Systems Architect
“We realized that we already have an app, incident.io, to log incidents. Why not just use it to keep everything in one place? We can extract all the reports we need and manage any response actions in a single location.”
Elizaveta Shevchenko
Technical Support Lead
“incident.io has enabled us to have a better incident response process. What does that mean? Better service to our clients, which means better NPS. It means better net revenue retention and client satisfaction, which ultimately feeds right down into revenue and our P&L statement. Can't really argue with that.”
Michael Cullum
VP of Engineering and Data
“incident.io is tied to our ability to provide a really great experience for our customers; it's core to what our company is about. We have very demanding customers at the intersection of enterprises and developers. So, making it easy for us to track follow-ups and do all of the right things when there is reactive work that our customers are waiting on is really important.”
Alon Levi
VP of Engineering
“One of the unexpected benefits of switching over to incident.io is that we’ve managed to get different groups within our organization to manage incidents. Now teams are empowered to set up incident channels and feel more confident knowing that there’s automation to help guide them the entire way.”
John Paris
Principal Engineer
“incident.io saves us hours per incident when considering the need for us to write up the incident, root cause and actions, communicate it to wider stakeholders and overall reporting.”
Braedon Plough
Site Reliability Engineer
“incident.io insights have allowed us to spot parts of our stack, particularly select third parties, who are not serving us as well as possible and served as a prioritisation driver for tackling mitigation of this”
Tiago Torresani
Engineering Team Lead
“incident.io automates many of the manual processes involved in running incidents. Vanta now saves hours as a result of the automations, alerts, and prompts built into incident.io.”
Gus Gonzalez
Senior Engineering Manager
“incident.io insights have allowed us to spot parts of our stack, particularly select third parties, who are not serving us as well as possible and served as a prioritisation driver for tackling mitigation of this”
Dean
Lead Cloud Engineer
“We previously had 230-250 PagerDuty incidents per month, now we have 2-5 incident.io incidents, which has massively improved understandability and enhanced clarity”
Ryan
Director of Product
“Now we can generate insights on incidents within minutes, instead of wrangling spreadsheets for hours.”
Joe
VP Engineering
“Previously we had fifteen things to do. incident.io has taken it down to two or three... So you can only focus on what you actually need to focus on and let the automation do the rest.”
Steve
Head of Technical Support
“incident.io saves us hours per incident when considering the need for us to write up the incident, root cause and actions, communicate it to wider stakeholders and overall reporting.”
Vicky
Head of User Support
